Welcome to Altair EV (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting your personal information while providing you with a smooth, secure, and transparent online experience. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit https://altairev.in/
or interact with our products, services, or support team.
By accessing our website or purchasing an Altair EV scooter, you agree to the terms outlined in this Privacy Policy.
1. About Altair EV
Altair EV is an Indian electric scooter brand dedicated to driving innovation and sustainability through cutting-edge technology. Our scooters feature advanced performance, detachable batteries, regenerative braking, smart anti-theft security, digital dashboards, reverse parking mode, and a powerful range of up to 170 KM* (tested under ideal conditions).
We provide:
- 3-year battery warranty
- 1-year warranty on technical components
2. Information We Collect
a. Personal Information You Provide
We may collect personal data when you:
- Browse the website
- Create an account
- Purchase an EV scooter
- Register for warranty
- Contact customer support
- Fill out online forms or inquiries
This may include:
- Name
- Phone number
- Email address
- Shipping and billing address
- Payment-related information (handled securely by payment partners)
- Warranty registration details
- Scooter purchase information (model, chassis number, etc.)
b. Automatically Collected Information
When you use our website, certain data is automatically collected:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on website
- Cookies and tracking data
- Approximate geographic location
c. Information from Third Parties
We may receive limited data from:
- Payment gateways
- Advertising platforms
- Service and logistics partners
3. How We Use Your Information
We use the collected data to:
- Process and complete orders
- Provide warranty and after-sales support
- Improve website functionality and user experience
- Communicate updates, offers, and service alerts
- Address customer queries and complaints
- Enhance security and fraud prevention
- Conduct analytics, marketing, and product improvements
- Comply with legal and regulatory requirements
We do not sell your personal information to third parties.
4. Cookies and Tracking Technologies
Altair EV uses cookies and similar tracking tools to:
- Offer a personalized browsing experience
- Remember your preferences
- Analyze website performance
- Improve marketing and advertising campaigns
You may disable cookies in your browser, but some features may not work properly.
5. Sharing of Your Information
Your data may be shared with trusted partners only as needed:
a. Service Providers
- Payment processors
- Delivery and logistics partners
- Marketing and analytics service providers
- Authorized service centers
- Website hosting and security providers
b. Legal Compliance
We may disclose required information to:
- Government authorities
- Law enforcement agencies
- Courts, if legally obligated
c. Business Transfers
In the event of a merger, acquisition, or restructuring, customer data may be transferred as a business asset.
6. Data Security
We use industry-standard security measures to protect your data:
- Secure servers
- SSL encryption
- Restricted data access
- Regular system monitoring
While we follow strict safeguards, no digital platform is completely immune to risks. We encourage users to follow safe internet practices.
7. Your Rights & Choices
Depending on applicable Indian laws, you may:
- Request access to your data
- Request corrections or updates
- Request deletion (where applicable)
- Choose to opt out of promotional communications
- Request information regarding how your data is used
To exercise your rights, contact us at:
info@altairev.store
8. Marketing Communications
We may send promotional messages, offers, warranty reminders, and product updates.
You may unsubscribe at any time using the link provided or by contacting us.
9. Third-Party Links
Our website may include links to external websites. We are not responsible for the privacy practices or content of those websites.
10. Children’s Privacy
Altair EV does not knowingly collect personal information from children below the age of 18. If such data is detected, we will delete it immediately.
11. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Fulfill warranties
- Meet legal obligations
- Improve customer relationships and product quality
12. Changes to This Privacy Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website means you accept the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or want to request data-related actions, you may contact us at:
Altair EV
Email: info@altairev.store
Website: www.altairev.store