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Returns And Refunds Policy

At Altair EV, customer satisfaction is important to us. We follow a transparent and fair Refund & Return Policy for all customers purchasing through https://altairev.in/ 

Electric scooters and parts cannot be returned once delivered, except in cases of:

     

      • Manufacturing defects

    Returns are not accepted for:

       

        • Customer remorse or change of mind

        • Normal wear and tear

        • Damage caused by improper usage or accidents

      2. Refund Conditions

      Refunds may be issued under the following conditions:

         

          • Order cancelled before dispatch

          • Manufacturing defect verified by Altair EV technicians

        Refund processing time: 7–14 working days.

        3. Non-Refundable Items

           

            • Registration charges

            • Insurance fees

            • Accessories once unpacked

            • Shipping/delivery fees

          4. Reporting Issues

          You must report any product issues within:

             

              • 48 hours of delivery for transit damage

              • 7 days for manufacturing defects

            Provide photos/videos as proof by emailing:
            📧 info@altairev.store

            3. Warranty Policy for Altair EV

            Altair EV electric scooters come with a reliable warranty to ensure long-term peace of mind.

            1. Warranty Coverage

            Battery Warranty – 3 Years

            Covers defects in battery performance, charging issues, or internal battery cell failures.

            Technical Components Warranty – 1 Year

            Includes:

               

                • Motor

                • Controller

                • Charger

                • Digital speedometer

                • Regenerative braking system

                • Anti-theft system

                • Reverse mode features

              2. Warranty Does NOT Cover

                 

                  • Physical damage, accidents, fire, water damage

                  • Issues caused due to unauthorized repairs

                  • Wear-and-tear items: tyres, brake pads, bulbs, body panels

                  • Overloading, misuse, or modification of scooter

                  • Improper charging methods or non-Altair chargers

                3. Warranty Claim Process

                To raise a warranty service request:

                   

                    1. Email info@altairev.store

                     

                      1. Share invoice, chassis number, and issue details

                      1. Provide photos/videos for verification

                      1. A technician will inspect the scooter or battery

                      1. Repair/replacement is processed as per warranty rules

                    Warranty claims are subject to inspection and approval by Altair EV.

                    4. Service Availability

                    Warranty repairs are provided through authorized service partners or Altair EV workshops.
                    Home service may be provided in select locations depending on availability.

                    4. Shipping Policy for Altair EV

                    Altair EV ensures fast, secure, and reliable delivery of all scooters and accessories purchased through www.altairev.store.

                    6. Contact Us

                    For shipping-related queries:
                    📧 info@altairev.storeकम खर्च, ज्यादा रेंज और भरोसेमंद परफॉर्मेंस – अभी संपर्क करें।

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